Charges

Our Prices are based on passengers being ready to travel at the booking

time.

All prices are per vehicle.

All the prices given are for point to point. Any diversions or stops will be

charged extra.

Cash payments should be made to the driver.

Credit card payments could be made to the driver only if it is noted on the

booking of the transfer, so that a POS vehicle is made available.

All our prices are in euros and include road tolls.

Waiting Time Charges

For all airport pickups, the maximum free waiting time is 60 minutes,

starting from the actual landing time. Afterwards, there will be an additional

charge of 30€/hr (taxi) & 40€/hr (limo). There will not be any additional charges for delayed flights.

For all sea port pickups, the maximum free waiting time is 30 minutes, starting from the booked pick-up time. Afterwards, there will be an additional charge of 30€/hr (taxi) & 40€/hr (limo).

Pickups from home, hotel, offices and other venues, the maximum free waiting time is 15 minutes starting from the actual booked time. Afterwards, there will be an additional charge of 30€/hr (taxi) & 40€/hr (limo).

Missed Flights

In the event of a missed flight, it is the passenger’s or booker’s responsibility to inform Orion Transfers & Tours immediately, so that we can inform the driver not to enter the airport for the pickup. If the journey was pre- paid, the fare will be refunded only if the cancellation has been made immediately, and after deducting 10.00€ for bank charges. However, if the passenger wishes to make a new booking for a later flight there will be no additional cost.

In a case of failure to notify this to Orion Transfers & Tours, the passenger or booker will be liable to pay the full fare and if it is pre- paid, the fare will not be refunded.

No- Show

If the passenger fails to meet the driver on pick up time, including airport, seaport, home, hotel and any other private addresses, this will be considered

as a ‘No-Show’ case. This includes misleading information considering dates or times of the bookings. Our drivers will wait for up to 1 hour and 10 minutes from flight landing time at airports, and up to 30 minutes in any other case. If the passenger fails to meet the driver within this time or does not make any contact via phone, e-mail or SMS to inform Orion Transfers & Tours about their position at the airport or seaport, this will be considered as a ‘No-show’ case. If a passenger books a private hire car with us and fails to meet the driver on pick up time, this will include airport, seaport, home, hotel and other private addresses, this will be considered as a ‘No-Show’.

There will be NO refunds on all bookings that are a ‘No-Show’ case.

Refunds

Refund will be issued on the following conditions:

See our cancellations policy on our website.

In a case of a missed flight, the passenger must inform Orion Transfers & Tours immediately by phone, e-mail or SMS so the refund could be claimed.

All refunds are subject to minimum fee of 10.00€ (bank charges)

Vehicle

It is the passenger’s or booker’s responsibility to ensure that they book the correct size of vehicle for the number of passengers and luggage.

The vehicle capacities are specified on the website of Orion Transfers & Tours.

If the passenger has booked a smaller vehicle than needed, the driver reserves the right to refuse to carry the passengers due to Safety and Health rules. Although the passenger is liable to pay the full charge to the driver.

The driver reserves the right to refuse our service due to the passenger having excess luggage which could result in the vehicle being unsafe on the road such as explosives, mace, firearms, flammables, pets or animals. The only pets allowed in the vehicles are registered Guide Dogs for the visually impaired.

Phone Bookings

All telephone bookings are taken with great attention to make sure they are accurate.

Booking Confirmations

Orion Transfers & Tours will confirm the online booking via email if a valid email address is provided within a maximum of 12 hours.

Routes

The driver will take a route to a destination by considering the following facts: the traffic, time, road closures and diversions.

Liabilities

The company accepts no liability for severe traffic delays, road closures or extreme and poor weather conditions.